The restaurant industry is one of the oldest businesses around. Just like all other businesses, its primary focus is profitability, delivering shareholder value, and sustainability. Production processes and employees are vital resources needed to achieve these objectives. Thus, a detailed look at them is well justified from a managerial standpoint. In the next sections, research on productivity and employee satisfaction within the industry are done, with the hope of getting invaluable insights into the restaurant business. Recommendations are then made on how restaurant businesses can go about optimizing productivity and boosting employee satisfaction.