Key Elements of Training and Development
The first element of training and development geared towards the improvement of performance for the small-size restaurant is requiring that all employees engage in orientation programs upon hire. During the orientation program, the employees would become accustomed to all the members of the various departments and the intricate working of the organization. For example, it is during the orientation programs that the new employees would know the history of the restaurant, especially the culture of transparency that exists between customers, management and all the staff. Apart from knowing who is who within the business, the orientation program helps in creating a rapport between the new and the older employees, especially those in the higher levels of management. The new employees can identify the person whom they feel free to contact in case they run into challenges during their time with the business.